RETURN AND REFUND POLICY
Returns at Olympic The Audio Expert is easy and fast! You may return it to us, subject to the conditions and exclusions below...
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ELIGIBILITY CONDITION
You are eligible to return an item if any of the following scenario occurs:
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DOA (Dead on Arrival): If your product does not work on arrival before any use then you may returns the goods free of charge and we will supply a replacement, pending inspection and approval.
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Wrong Goods Supplied: If the product(s) you receive are different from the product(s) listed on the PDFs (emailed to you immediately after completion of the online order).
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Before you return an item, please ensure that..
Please read conditions below. If all conditions are not met, Olympic The Audio Expert reserves the right to refuse the return request.
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The items must be in new/unused condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories.
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Claims for missing items or items damaged in transit must be made within 2 (two) business days of receipt of the item(s).
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You are NOT eligible to return an item if:
You placed your order under "PRE-ORDER" or "SPECIAL-ORDER". Since we would have further placed your order with a supplier and cancelling the order further will not be possible at our end.
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The item has been unboxed by cutting through the manufacturer's packaging
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The item has been used or damaged
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The original packaging materials are lost or damaged
REPLACEMENT
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Olympic The Audio Expert will be happy to replace the item for you if you have received a wrong or defective item. Furthermore: Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model depending on the case of availability.
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EXCHANGES
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Please allow 3-5 business days for mail-in exchanges to be processed
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REFUNDS
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Once your refund has been approved, we will issue a refund to your original mode of payment. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.